Return, Replacement & Warranty Policy
At Kora, we are committed to providing our customers with quality products and a satisfactory shopping
experience. Please read our return, replacement, and warranty policy carefully before making a purchase.
1. Return Policy
Customers can request a return within 3 days of receiving the order.
To be eligible for a return:
The product must be unused and in its original condition.
The product must not be damaged due to customer use or mishandling.
The product should be returned with its original packaging, where applicable.
The customer must contact us within 3 days of receiving the parcel.
After the 3-day return period has passed, we may not be able to accept the return request unless the
product has a valid manufacturing defect or was damaged during delivery.
2. Delivery Damage & Replacement Policy
If your product is damaged during delivery, please contact us as soon as possible after receiving your order.
We may request photos or videos of the parcel and the damaged product to verify the issue.
If the product was damaged during the delivery process, we may offer:
A replacement with the same product, if available; or
A replacement with another product of similar value; or
Another suitable solution, depending on the situation.
The damaged product may need to be returned to us before a replacement is sent.
3. Three-Month Warranty
Selected products are covered by a warranty of up to 3 months from the date of delivery.
If a product develops a manufacturing defect or an issue that was not caused by the customer during the
warranty period, we may repair, replace, or provide another suitable solution at our discretion.
The warranty does not cover damage caused by:
Accidental damage
Improper use or handling
Water or moisture damage, unless the product is specifically designed to be water-resistant
Excessive force or misuse
Normal wear and tear
Damage caused by the customer
Any modification or alteration made to the product by the customer
4. Damage Caused by the Customer
We cannot accept returns or provide replacements for products damaged after delivery due to customer
use or mishandling.
This includes, but is not limited to:
Broken or cracked parts caused by the customer
Detached, removed, or damaged leaves, decorations, or other product components
Damage caused by dropping or hitting the product
Damage caused by improper installation or handling
Any other damage caused after the product has been received by the customer
If the product was received in good condition and is later damaged by the customer, it will not be eligible
for a return or replacement.
5. How to Request a Return or Replacement
To request a return or replacement, please contact us within the applicable return or warranty period.
Please provide:
Your order number
A description of the issue
Clear photos or videos of the product and the damage, if applicable
Our team will review your request and inform you about the next steps.
6. Important Note
Every return or replacement request is reviewed individually. The final decision regarding eligibility will be
based on the condition of the product, the nature of the issue, and the circumstances of the damage.
We reserve the right to refuse a return or replacement request if the product has been damaged due to
misuse, negligence, or customer handling.
This policy may be updated from time to time to improve our services and customer experience.
